Shipping & Returns
U.S. Orders over $100 enjoy Free Standard Shipping!
Purchases under $100 ship for a flat rate of $6
Orders deliver in 2-9 business days. All orders are sent with USPS Retail Ground.
Expedited shipping is available upon checkout at standard USPS rates.
Shipping notifications are sent via email when your order ships. Shipping notifications contain carrier information and tracking options.
Email for questions regarding shipping.
Near our store? Choose the In-Store Pickup option during checkout! You will receive an email confirming your order at the time of purchase, then you will also receive an email within 24-72 hours confirming that your order is ready for pickup at our Petaluma location.
Please email with any questions regarding In-Store Pickup orders.
OBSESSED PETALUMA ADDRESS:
98 WESTERN AVE, PETALUMA, CA 94952
To be eligible for a return, your item must be unused, unworn, tags attached, and in the same condition that you received it. All shoes must be returned with the original shoe box.
All sale items are final sale and not eligible for return. Hair accessories, hats, earrings, underwear, lingerie, swimwear, and bodysuits cannot be returned.
Your original shipping charge is non-refundable and at this time you will be responsible for paying for your own shipping costs for your return item.
If for some reason you are not happy with your purchase, mail it back to us within 21 days of your order date for a full refund.
Please fill out the return order form below and include the original packing slip, email confirmation, or order # with your return.
Mail returns to:
OBSESSED / Attn: Returns
98 Western Ave
Petaluma, CA 95952
We suggest using a trackable shipping service and also suggest you purchase shipping insurance. OBSESSED is not liable for lost or stolen items without proof of delivery.
Refunds are credited to the original form of payment.
If returns do not meet the requirements above, you will be contacted and the items will be returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any
IN STORE RETURN, EXCHANGE OR STORE CREDIT
To be eligible for an exchange or store credit, your item must be unused, unworn, tags attached, and in the same condition that you received it. All shoes must be returned with the original shoe box.
We will happily return or exchange items in store within 21 days of your order date.
All sale items are final sale and not eligible for return or exchange. Hair accessories, hats, earrings, underwear, lingerie, swimwear, and bodysuits cannot be returned.
Ok so sometimes we make mistakes, we are not perfect. If we’ve sent you the wrong item or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you. If you received a damaged item and need to exchange it for the same item, or have a question about exchanging, send us an email at and we will assist you.
If you are wanting a different size or color in an item, we recommend purchasing the desired item online and returning your original purchase.
Checking the status of your web order:
Once your item has shipped, you should receive an email from USPS with a tracking number for your order.
Changing your order:
As long as your order has not been shipped, we will be happy to make any change we can. Please contact us via email firstname.lastname@example.org.
Accepted credit cards:
Visa, MasterCard & American Express.
When a product is sold out:
If there is a product you desire and it is sold out, please email email@example.com. We’d love to know and be able to let you know if the item comes back in stock!